Returns & Refunds

Because each item is handmade and prepared specifically for you, all sales are final. I do not accept returns, exchanges, or offer refunds at this time. It is my goal to make sure you love your order! If there is an error on my end, such as a defect or incorrect item being sent, please contact me within 24-48 hours of delivery. Include your order number, a description of the issue and photos to thebabybowco01@gmail.com. 

**Please note that issues reported after this time frame may not be accepted.

**I will review your email and do my best to make it right! Depending on the situation of your item, this may include store credit or a replacement. Thank you so much for understanding and supporting my small business!

Shipping

Once your package is dropped off at the post office, I am no longer responsible for lost, stolen, or damaged packages. You may have to file a claim report through the correct courier (USPS/UPS) if you have any issues with your package. 

Turnaround Time

TAT For on-hand items is 3-5 BD. TAT for customs is 7-15 BD, remember certain ribbon or materials may need to be ordered for your bow which may result in an extended TAT.